26th September 2025
The opening remarks were delivered by Mr. Mcebisi Basi (Coach McB) Basi, Head of RTC South Africa, who conveyed his appreciation to the South African Revenue Service (SARS) experts for organizing the workshop in collaboration with the WCO ESA Regional Office for Capacity Building. He further emphasized the importance of the training in equipping Customs officers with the necessary skills to strengthen resilience and enhance wellbeing.
The WCO ESA ROCB Director, Ms. Josephine Manyasi ‘ndc’(K), expressed her appreciation to RTC South Africa for its partnership with the ROCB in planning and organizing the Wellness Training, as well as for providing expertise in fostering resilience and wellbeing. She emphasized that mental health has become a defining issue of our time, noting that the ESA Regional Strategy (2025–2028) places employee mental health and wellness at its core. She further highlighted the ROCB’s commitment to supporting Members in developing holistic, value-driven wellbeing programmes that enhance organizational resilience and preparedness for unforeseen challenges.
Special thanks to our Trainers Ms. Ashina Naicker, Ms. Keitokile Mashilo & Dr. Dr Sipho Ncongwane & Dr. Dr Sino Nocwaka Klaas.
The training is designed to support Customs officers in managing unpredictability, dilemmas, and operational stress with adaptability. It will enable them to remain grounded, recover from setbacks without compromising focus or integrity, and strengthen their overall resilience. Mental Wellbeing is a critical driver of performance; as unchecked stress can impair judgment. Therefore, mental wellbeing must be regarded as an operational necessity rather than an option.
#BeyondBorders #CultivatingResilience #CultivatingWellbeing #MentalHealth South African Revenue Service (SARS)
